Contact Support – Raise a Support Ticket

If you are facing any issue related to manuscript submission, review process, publication, reviewer application, or collaboration inquiries, please fill out the support form carefully with accurate information.

Basic Information

Please provide the following details:

• Full Name
• Active Email Address
• Contact Number
• Manuscript ID (if available)

If you do not have a Manuscript ID, you may leave that field blank.

Select Ticket Subject

Choose the appropriate category based on your query:

• About Manuscript
• Conference Collaboration
• Editorial Board
• Reviewer
• Institute Collaboration

Selecting the correct subject helps us forward your request to the concerned department quickly.

Ticket Details

Clearly explain your issue or inquiry in the description box. Please include all necessary information such as:

• Manuscript title
• Submission date
• Technical issue details
• Collaboration proposal details
• Reviewer or editorial application information

Incomplete descriptions may delay the support process.

Supporting Documents

You may upload supporting documents if required, including:

• Payment receipt or screenshot
• Error screenshots
• Manuscript files
• Collaboration proposal documents
• Previous communication records

Supported documents help us verify and resolve your request faster.

Ticket Priority

Please choose the priority level carefully:

• Low – General inquiries
• Medium – Standard support requests
• High – Urgent technical or submission-related issues

Response Time

Our support team usually responds within 24–72 working hours depending on the nature of the request and ticket volume.

Thank you for contacting Noventia Journal Support Team.